This cell is established to maintain a transparent and effective mechanism for addressing Employee & Student grievances promptly and fairly, thereby providing positive work environment and Employee & Student satisfaction.

1. Establishment and Structure:

Chairman of Internal Complaints committee (ICC) is Dr Sanghamitra Patnaik, Medical Superintendent and Vice chairman -Dr Alok Roy, Head of the Institution. Dr Soumya S B, Professor, Dr Champa Pant, Professor are Secretaries. Advocate Shrikant V Being legal advisor for the institution.

Responsibilities

• Receive and register grievances from Employee & Students.
• Conduct impartial investigations into grievances.
• Provide recommendations for resolution to management.
• Maintain confidentiality and privacy throughout the grievance process.
• Ensure compliance with organizational policies and relevant labor laws.

2. Grievance Submission and Registration

Submission Channels

• Employee & Students may submit grievances in writing to the ICC either in written or through emails.
• The ICC shall acknowledge and forwards the grievance to members of ICC for further scrutiny and responses.

3. Grievance Handling Process

Initial Assessment

• Review the grievance to determine its validity and urgency.
• Review the grievance to determine its validity and urgency.

Investigation

• Assign an committee to impartially investigate the grievance.
• Gather relevant evidence and documentation related to the grievance.
• Conduct interviews with the grievant, witnesses, and other relevant parties as needed.

Resolution Recommendation

• Based on investigation findings, recommend appropriate actions or solutions for resolution.
  • Ensure recommendations are fair, reasonable, and compliant with organizational policies and legal requirements.

4. Decision and Communication

Decision Making

• The ICC shall present investigation findings and recommendations to the management for decision-making.
• Management shall review recommendations and make final decisions on grievance resolution.

Communication

• Notify the grievant of the decision in writing/Email specifying actions taken or reasons for denial, within a reasonable timeframe.

5. Appeal Process

Appeal Procedure

• Provide an option for Employee & Students to appeal the decision if dissatisfied.
• Outline the procedure for submitting appeals and timelines for review.

Appeal Review

• An appellate authority designated by management shall review the appeal and previous investigation findings.
• Communicate the final decision on the appeal to the grievant within a specified timeframe.

6. Confidentiality and Privacy

Confidentiality: Maintain strict confidentiality throughout the grievance process to protect the privacy of the grievant and involved parties.

7. Training and Awareness

Training Programs

• Conduct training sessions for ICC members on grievance handling procedures, conflict resolution, and communication skills.
• Ensure awareness among Employee & Students about the existence and functions of the ICC through orientation programs and internal communications.

8. Review and Improvement

Periodic Review

• Conduct periodic reviews of ICC operations and effectiveness.
• Solicit feedback from Employee & Students and stakeholders to identify areas for improvement.

Continuous Improvement

• Update the SOP based on feedback, changes in organizational policies, or legal requirements.
• Implement best practices in grievance handling to enhance Employee & Student satisfaction and organizational harmony.

Contact Us:

Any Employee or Student can approach with grievances either personally to Principal office or through mail.